PRIVACY POLICY

Last updated, 12/20/2025

we respect your privacy and we are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have.

1* Information we collect

When you visit our website, place an order, sign up for emails or texts, or contact us, we may collect
Contact details, name, email, phone number, shipping and billing address
Order details, products purchased, order history, customer support messages
Payment details, payments are processed by secure payment providers, we do not store full card numbers
Device and usage data, IP address, browser type, pages viewed, time on site, clicks
Marketing preferences, email and SMS opt in status

2*How we use your information

We use your information to
Process and fulfill orders, ship packages, send order updates
Provide customer support, handle issues like damaged or incorrect orders
Improve our website and customer experience, analytics and performance measurement
Send marketing messages if you opt in, including product updates, launches, and offers

Prevent fraud and protect our business, detect abuse, chargebacks, and suspicious activity
Comply with legal and tax obligations

3*How we share your information

We do not sell your personal information. We share information only as needed to run the business, including with
Shopify, our ecommerce platform
Payment processors, to complete transactions.
Shipping carriers and logistics partners, to deliver your order

Email and SMS platforms, only if you opt in, for example, Klaviyo or similar providers
Analytics providers, for site performance measurement, for example, Google Analytics or similar
Professional service providers, accounting, legal, compliance support
Authorities, if required by law, or to protect our rights and prevent fraud

4*Cookies and tracking

We use cookies and similar technologies to keep the site working, remember preferences, measure performance, and support marketing. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

5*Email and SMS marketing

If you opt in, we may send marketing emails or text messages. You can unsubscribe from emails using the link in any email. You can stop SMS at any time by replying STOP. Message and data rates may apply depending on your carrier. Consent is not a condition of purchase.

6* Data retention

We keep personal information only as long as needed for the purposes described, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal requirements.

7*Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No system is 100% secure, so we cannot guarantee absolute security.

8* Your choices and rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, and to opt out of certain processing. To request access or deletion, contact us at the email below. We may need to verify your identity before completing requests.

9*California notice

If you are a California resident, you may have rights to request access to or deletion of your personal information. We do not sell personal information. To make a request, contact us at [email].

10*Children

Our site is not intended for children under 13, and we do not knowingly collect personal information from children.

11* Changes to this policy

We may update this policy from time to time. Updates will be posted on this page with a new “Last updated” date.

12* Contact

Email, [wecare@zaanskincare.com]

Business mailing address, 5900 Balcones Drive #25817
Austin, TX, 78731, US