Q: Can I return a product if I change my mind after purchase

A: For hygiene and safety reasons, all skincare sales are final. We do not accept returns or exchanges, including opened, used, or tested items.

Q: What if my order arrives damaged, missing, or incorrect

A: Contact us within 7 days of delivery and we will make it right. Please include your order number, a photo of the shipping box with the label, and clear photos of the items received, if damaged include photos of the damage and packing materials.

Q: How long does shipping take

A: Orders typically process in 1 to 3 business days. Delivery time depends on the shipping method selected at checkout and carrier performance.

Q: What if my package shows delivered but I do not have it

A: Once a carrier marks an order delivered, responsibility transfers to the customer. If you believe it was stolen or misdelivered, contact the carrier first to open a case, then contact us within 7 days so we can support with documentation.

Q: How do I know the product is right for my skin

A: Full ingredient lists are on every product page. If you have allergies or sensitive skin, review ingredients carefully and patch test before full use. If irritation occurs, discontinue use.

Q: Are your ingredients certified organic or certified in any specific way

A: We source from established suppliers and prioritize quality, safety, and documentation. Some raw materials may be certified organic when available, certification varies by ingredient and supplier.

Q: Are you compliant with United States cosmetic requirements

A: Yes, we operate with compliance in mind, including ingredient transparency, batch tracking, and required safety and quality practices. If you have a specific compliance question, contact us and we will respond with the appropriate documentation context.

Q: Where do you source ingredients

A: We source primarily through reputable United States based cosmetic ingredient suppliers and vetted partners to ensure consistency and quality.

Q: Any tips to get the best results

A: Use as directed, apply consistently, store in a cool dry place away from direct sunlight, patch test if sensitive, and keep the cap closed to protect freshness.

Q: How can I contact you

A: Email us at, your support email, include your order number for fastest help.!